Refund Policy

We hope that you are completely satisfied with your order! If there are any issues with your order or you have any concerns, please review our policies below and contact us at within 30 days of purchase. 


Refund Conditions:

  • Products were purchased directly from (We do not issue refunds for products purchased at our retail partners. In these cases, you must follow up with the store directly and follow their return policy guidelines)
  • Products were purchased within the last 30 days.
  • Products must be returned in new or gently used condition.
  • Returned products must be accompanied by the invoice and order number

You must assume the cost and risks of product returns, unless the product delivered is defectiveIn such a case, please email us at and we will assume the costs and risks related to shipping. 

Ship the package via an insured courier.


Return Address:

11709-91 Street
Peace River, AB.
T8S 1Y3


Something to keep in mind before requesting a refund on a Washdolly Makeup Remover and Exfoliant Cloth:

  • We are keeping Washdolly's Makeup Remover and Exfoliant Cloth as natural as possible with no stain barrier.  Therefore, if you don't rinse it out right after you take off your makeup and depending on the makeup and detergent brands, it may stain.