*All orders are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped
Package Returned To Sender
Occasionally packages are returned to us as undeliverable. When the carrier returns an undeliverable package to us, we will email you immediately letting you know and you will be issued a full refund for the item(s), minus shipping charges. Re-stocking fees will not apply to returned packages
NOTE: Refunds issued will be for the cost of the merchandise only, shipping costs will not be reimbursed. If your parcel is returned to our facility and we are charged a fee to receive the order back, the amount we are required to pay will be deducted from your total refund. If the amount we are charged is greater than the refund amount of the purchase price, no refund will be issued for the order. By ordering with Washdolly, you agree and acknowledge these terms and conditions.
Considering a Refund? CLICK HERE
Ensure a Safe Delivery
Please include a company name if you are requesting a delivery to a business address. Please ensure you are delivering to a safe address where your parcel cannot be intercepted. The responsibility for any goods you purchase passes on to you once they are delivered to the provided delivery address. Washdolly is not responsible for orders lost or missing after delivery by the carrier, and the risk of leaving goods unattended in these circumstances is borne by the buyer.
Lost or Missing Orders
If the tracking information for your package is confirmed delivered, and you are unable to locate the delivered package please:
1. Check with neighbours and family members
2. Look around the delivery location
3. Check for notice of attempted delivery
4. Contact the carrier directly who can assist further
NOTE: Lost, missing, wrong and damaged items must be reported immediately upon receipt of the shipment/delivery, and any damaged, wrong, missing items must be retained. Washdolly reserves the right to limit or deny the reshipment or credit of an order/item in all instances.
